Water Damage · Berlin & Surrounding Area
Whether it’s a burst pipe, a washing machine leak, water coming from the apartment above, or a flooded basement: we locate the source, provide professional drying services for screed, walls, and ceilings, and document the damage in a format suitable for your insurance company—all from a single provider, across all twelve districts of Berlin.
Available around the clock · Appointments throughout Berlin and the surrounding area
Sequence
Water damage remediation involves more than just mopping up. To ensure that no mold, odors, or secondary damage remain, we follow a five-step process:
Close the shut-off valve or main water tap, switch off the electricity in the affected rooms (only from a dry location), take photos – and then give us a call. We will advise you over the phone on the best steps to take until we arrive.
Insurance
| Damage | Responsible (standard case) |
|---|---|
| Pipes, walls, floors, ceilings, leak detection, drying | Owner's residential building insurance |
| Furniture, carpets, and electrical appliances belonging to the residents | Home contents insurance |
| Damage caused to a neighbor’s property through one’s own fault | Private liability insurance |
| Heavy rainfall, backflow, flooding | Only with natural hazard insurance |
The terms of your contract are always the governing factor. Our report—including the cause, measurements, and photographs—serves as the basis for a swift settlement. Upon request, we can coordinate directly with your insurance company, the claims adjuster, and your property management.
Berlin Buildings
Older building with timber-joist ceilings (Charlottenburg, Schöneberg, Kreuzberg, Prenzlauer Berg): Water seeps through the fill material and often becomes visible one floor below. In such cases, the ceiling must be dried quickly to prevent damage to the joists and the fill.
Prefabricated apartment blocks (Marzahn-Hellersdorf, Lichtenberg): Vertical utility lines within service shafts often serve multiple apartments stacked one above the other—we narrow down the specific line (stack) and floor.
New builds and renovated apartments: Underfloor heating and floating screed – water within the insulation layer remains invisible and requires insulation-layer drying.
For tenants, owners, condominium associations (WEGs), and property management companies alike: a single point of contact, clear scheduling, and thorough documentation.
Area of application
FAQ
As quickly as possible. Mold can begin to form on water-damaged materials within just 24 to 48 hours. The sooner the cause is identified and the drying process begins, the less extensive the damage and the lower the costs will be.
This depends on the cause, the affected area, the construction method, and the drying time. In the case of insured water damage from pipes, residential building insurance typically covers leak detection, drying, and repairs. We will discuss the scope in advance and document everything for billing purposes.
Drying an insulation layer typically takes two to four weeks, while drying a room itself often takes less time. The decisive factors are the measured values—we only remove the equipment once those readings are where they need to be.
Contact your landlord or property management immediately. In an emergency, you may take steps to get help yourself in order to prevent major damage. We frequently work directly on behalf of property management companies in Berlin.
We are available by phone 24 hours a day. We will discuss together over the phone whether an immediate intervention is necessary.
Inquiry
The fastest way to reach us is by phone, 24 hours a day. Alternatively, you can report the damage using our form.
Leak detection, structural drying, and assistance with water damage in Berlin and the surrounding area. Located in Westend (Charlottenburg-Wilmersdorf) – available 24/7.
